SHIPPING

How long will it take to receive my order once shipped?

Standard shipping times vary by location. Expedited options are available at checkout. Standard delivery time estimates are as follows:

United States = 1 – 7 business days.
Canada = 8 – 14 business days.
Australia and UK = 10 – 20 business days.
Other locations? Contact us.

How much does shipping cost?

We offer flat rate shipping to the areas listed below. Rates are for a standard shipment of one item. Expedited rates vary by location and time.

FREE – Continental U.S.
$40 USD – Alaska and Hawaii
$35 USD – Canada
$55 USD – Australia and UK
Other countries? Contact us.

How is my order shipped within the U.S.?

FedEx Ground. You can choose to upgrade to FedEx 2-Day or FedEx Overnight during checkout if you need your order expedited.

Does someone need to be home to sign for the package?

For orders without wine, no one needs to be there to sign for the package. FedEx may leave the package if the driver feels as though there is a safe location to do so.

For orders that include wine, an adult 21 years of age or older must be available to sign for the package upon delivery. We recommend shipping to a place of business or an address where someone will be available to sign for it. FedEx will not leave a package with wine under any circumstances. FedEx will attempt to deliver three times before holding the package at a nearby FedEx location for a minimum of five business days. If the package is not picked up or FedEx is not contacted for other delivery arrangements, then the shipment will be returned to our winery partner. You will then be contacted to arrange reshipment – reshipping charges must be paid, by you, before the package will be re-shipped. Generally, the cost for reshipping a wine package is between $15-$30

Can I ship wine Internationally?

No. Unfortunately, due to customs and duties, our winery partner does not ship wine internationally.

Can I buy a box, add my own wine, then ship it?

Unfortunately, no. An individual cannot ship wine in the U.S. FedEx, UPS and USPS will not accept a shipment that includes alcohol without the proper licensing.

PERSONALIZING

I don’t know what to write for my inside lid messages, any suggestions?

Absolutely! Click here for some great ideas. Other things to consider would be a toast to the lovely couple, song lyrics, poems, marriage advice, movie quotes, or just heavy sarcasm 😉

Can I change the “Open On” anniversary dates?

Yes. When choosing your “Open On” years you can select “Custom Years” from the drop-down menu. Just enter a one- or two-digit anniversary year for each lid. Wa-lah!

Your boxes are pretty sweet, but I think I have something else in mind. Can I get a custom box made just for me?

Sure. Email us your image, napkin sketch, or just try to tell us what you are thinking. We will get back to you with a quote to create something just for you. If you fancy yourself an artist, we can provide a template for you to design custom art for your box.

What size photo do you recommend for photo boxes?

Bigger photos = Better engravings.

A high resolution photo, preferably 10” x 10” at 300 dpi, will result in a spectacular photo box. To get the best engraving results, submit the highest quality and largest photo file (in megabytes) you have straight from the camera. Professional engagement or wedding photos are usually best, but good quality images from your camera will also work well. Smaller photos can still give good results, but as image quality decreases, so does the detail in the engraving. Photos pulled from Facebook won’t work very well as these images are small and tend to lack detail. If you are in doubt, you can always email us your photo and we will let you know if it is something we can work with. Also, if you submit a photo and we don’t think it will result in a beautiful box, we will let you know before we move forward. You will also receive a proof of your photo box to approve before any engraving begins.

Can I alter one of your designs?

Yes, for an additional charge. Please contact us regarding what you would like to change and we will provide a quote.

I see you show examples of your custom creations, will mine be shared?

We love to show off our work and the great gifts we create together with you. If it’s a gift for someone special, don’t worry, we always wait 90 days before sharing any imagery to avoid spoiling any surprises. Places we share include our websites, our blog, emails, Pinterest, Facebook, Instagram and occasionally through collaborations with other bloggers. If you do not want your image to be shared, please let us know.

ORDERS & PAYMENTS

Is your website secure?

Yes. We process all payments securely through Stripe. We do not keep your billing or payment information on file.

I am having trouble getting the website to work, what should I do?

Our website is designed to give you the best possible ordering experience. On rare occasions it can malfunction in older browsers, if your cookies are disabled, or have an inconsistent internet connection. If you are having issues, please give us a call at 1-855-933-9463 or email us, and we can help you place your order.

Will you include a receipt with my order?

No, because we never know whom the shipment is going to, we do not include a receipt with any shipments. Your receipt will be emailed to you once your order is placed.

Will ordering this wine box make me the rock star of creative gift giving?

Most definitely YES!

REFUNDS

What is your refund policy?

Due to the custom nature of our products, all sales are final. We stand behind our craftsmanship and if there are any concerns with your purchase, please contact us within five days of delivery, and we will work together to find a solution. Any items that are damaged in transit will be replaced immediately, free of charge. It may be necessary to send us photos of the damaged package and item.